Return policy

At Kronos Luxury Timepieces, your satisfaction and peace of mind are our paramount priorities. We have established a flexible and transparent return policy to ensure that every masterpiece delivered to our collectors is in pristine condition and entirely authentic.

1. Eligibility for Returns & Exchanges

Distinguished clients reserve the right to exchange or return a product at no additional cost in the following circumstances:

1. Information Discrepancy: The product does not match the reference number (Ref), technical specifications, or the actual condition stated on the invoice.
2. Manufacturing Defects: Issues arising from the manufacturer that cannot be resolved through standard warranty procedures.
3. Transit Damage: Products that sustain physical impact or damage during direct delivery by Kronos specialists.
4. Order Discrepancies: Incorrect product delivery due to an internal administrative error.

2. Policy Exclusions

Kronos respectfully declines return or exchange requests in the following cases:

1. User-Inflicted Damage: Products that exhibit scratches, cracks, or dents caused by physical impact after the handover document has been signed.
2. Improper Maintenance: Water damage, deformation, or component failure resulting from misuse or exposure to extreme environmental conditions.
3. Incomplete Accessories: Products that are no longer intact (missing tags, original boxes, warranty cards, or any accompanying accessories specified in the contract).

3. Commitment to Transparency

Kronos guarantees that all descriptions, imagery, and condition reports provided to our clients are of absolute accuracy. We strongly encourage a joint inspection with our specialists upon delivery to ensure your utmost rights and satisfaction.

For any inquiries or assistance regarding our policies, please contact our Concierge via Hotline: 0922 2222 39 or 0901 487 878.