Warranty policy

Kronos Luxury Timepieces is committed to being your long-term companion in preserving the beauty and precision of exceptional timepieces through our comprehensive after-sales care and maintenance services:

1. Exclusive Warranty Privileges

1. Warranty Period: Up to 5 years for all watch collections.
2. International Support: Assistance with all procedures related to official global warranty services for products still covered under the manufacturer’s warranty.
3. Complimentary Spa Service: One-time complimentary watch spa/refurbishment service within 5 years.

2. Complimentary Technical Services

1. Inspection & Regulation: Free water-resistance testing and timekeeping regulation using professional measuring equipment.
2. Aesthetic Cleaning: Complimentary basic cleaning for case and bracelet, including instant bracelet link adjustment.
3. Battery Replacement: Lifetime complimentary battery replacement for Quartz watches purchased at Kronos.

3. Cases Not Covered Under Warranty

1. Damage caused by physical impact (scratches, cracks, breakage) or improper use (steam exposure, chemical contact).
2. Products that have been technically modified or repaired by unauthorized third parties.
3. Damage caused by accidents or force majeure events.

4. Support Procedure for Lost Documents

Kronos provides warranty history verification through our internal data management system. However, clients are strongly advised to retain the original warranty card to ensure a faster service process and to preserve the product’s value for future transfers or resale purposes.